Cleared the same day where we can, then filmed, and where the complaint is a wet garden rather than a slow fixture, checked in the cheap order first.
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A slow fixture or waste coming back up is a drainage job, and it is the ordinary one. Wipes, fat, hair, and the usual suspects. A machine through an access point deals with it and the camera afterwards tells you whether anything down there caused it.
The call we get out here that is worth handling differently is the wet patch. An area of garden that stays soggy, a section of lawn that never dries, water where nobody expects it.
The instinct is to assume a drain has failed, and sometimes it has. But on a property with automatic irrigation there is a much cheaper explanation to eliminate first. That system runs on a controller whether the garden needs the water or not, and a solenoid stuck part open, or a schedule set years ago and never revisited, will keep an area wet indefinitely.
So the first thing we suggest costs nothing: switch the controller off for a week. If it dries, that was your answer. If it does not, we come and look properly, and at least nobody has paid for a camera to discover a watering timer.


Turn the irrigation controller off for a week before you book anything. It is the cheapest diagnostic on this page.
The single biggest cause of what we clear, regardless of what the box claims.
They stay intact and gather everything that follows them down.
An automatic system delivers water on a schedule, not on demand.
A stuck solenoid or a forgotten programme will keep an area saturated for months.
A week off, and see whether it dries. That is the whole method.
It has saved a lot of people the price of an inspection.
Gradual slowing usually means lost fall or something accumulating.
Both are cheaper before the day nothing moves at all.
It is the answer that stops you spending money on a problem you do not have.
Ask any plumber for the recording, and keep it.
Fixed price agreed before anything starts. These are indicative 2026 ranges.
Through an existing access point where the property has one.
The recording is yours regardless of what it shows.
For what a cable alone will not shift.
Position and depth marked, so nobody works from a guess.
What was found, what caused it, and what we would do next.

Inside a fixture or out in the garden. Those are two different visits and the second one has a free test in front of it.

Through an access point where one exists, with the least disruptive method that will genuinely work.

So the cause is on record rather than described, and you can see it yourself.

Including when the honest answer is that the pipe is sound and something else was putting water into the ground.
Ring and a licensed plumber picks up. We can be moving toward you while you are still talking.
Call 1300 381 569
Wipes, comfortably ahead of everything else, whatever the packet says. They do not break down, they catch on anything rough inside the pipe, and they then collect whatever follows. Fat and hair account for most of the remainder inside the house.
It might be, and before we assume so it is worth checking the irrigation. An automatic system runs on a controller whether or not the garden needs it, and a solenoid that has stuck part open, or a schedule nobody has looked at since it was set, will keep an area wet indefinitely. That is a five minute check and it is free to rule out.
Turn the controller off for a week. If the area dries, the answer was the schedule. If it does not, we look properly. That is the whole test and it costs nothing to run.
Yes, while it is still information rather than an emergency. A line that is gradually slowing has usually lost fall or is accumulating something, and both cost less to deal with before the morning nothing moves at all.
Usually not. Clearing goes through an access point, and where the camera shows a defect rather than a collapse it can frequently be repaired from the inside.
Yes, and keep it. It is the evidence behind whatever we recommend, and footage of a sound pipe is as useful an answer as footage of a defect.
Clearing a blocked drain is $150 to $400. A camera inspection is $250 to $450. Jetting is $400 to $700. Locating and marking a defect is $250 to $500, with the written findings included.
Tell us whether the problem is inside or outside. If it is a wet area in the garden, tell us whether there is automatic watering, because that changes the first step entirely.
Cleared, filmed, and diagnosed in the order that costs you least.
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